we99 Frequently Asked
Questions

we99 requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID) issued by the Election Commission, a valid passport, or your birth registration certificate. Upload a clear photo of the front and back of your chosen document through the account verification section. Most verifications are approved within 24 hours.

To reset your we99 password, click the 'Forgot Password' link on the login page and enter the mobile number or email address linked to your account. A secure reset link or OTP will be sent to you. Follow the instructions to set a new password. If you are still unable to access your account after following the steps, contact [email protected] for direct assistance.

No — we99 strictly permits one account per person. Creating duplicate or multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended and any pending bonuses being forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately so the issue can be resolved.

To permanently close your we99 account, send an email to [email protected] with the subject line 'Account Closure Request', including your registered username and the reason for closure. Any remaining balance will be withdrawn to your verified payment account before closure is processed. If you are closing your account due to gambling concerns, we99 also offers self-exclusion as an alternative — see the Responsible Gaming page for details.

To bet on BPL (Bangladesh Premier League) matches on we99, navigate to the Cricket section from the main menu, find the upcoming BPL fixture you want, and browse the available markets — including match winner, top batsman, total runs, and over/under lines. Select your market, enter your stake in BDT, and confirm the bet. Live in-play betting is also available for BPL matches as they unfold.

we99 offers an extensive range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC Test series, and Bangladesh Tigers international fixtures. Available markets include match winner, series winner, top batsman, top bowler, total sixes, method of dismissal, fall of next wicket, player performance specials, and live in-play markets. Market availability varies by match and tournament — check the Cricket section for the latest offerings.

Yes, we99 is fully optimised for mobile play on both Android and iOS devices. The we99 platform runs smoothly in any modern mobile browser — no app download is required. Simply visit we99.ws on your mobile browser, log in to your account, and enjoy the full range of cricket betting, slot games, live casino, Teen Patti, and Dinosaur Tycoon on your smartphone or tablet from anywhere in Bangladesh.

Return to Player (RTP) on we99 slot games varies by title and game provider. Most slots available on we99 from studios including Pragmatic Play, NetEnt, and Microgaming carry RTPs in the range of 95% to 97%. The RTP percentage for each game is displayed in the game's information panel before you start playing. Higher RTP titles give back a greater proportion of bets over time, though outcomes on any individual spin are always random.

we99's live casino section streams real-time table games — including Live Roulette, Live Blackjack, Live Baccarat, and Live Teen Patti — hosted by professional dealers via high-definition video. Games are powered by providers such as Evolution Gaming and Ezugi. To play, navigate to the we99 Casino section, select a live table, place your chip bets within the betting window, and watch the result play out in real time.

we99 operates as a safe and reliable online gaming platform for Bangladesh players. The site uses 256-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held separately from operational funds. All games from certified providers such as Pragmatic Play, Evolution Gaming, and NetEnt use audited Random Number Generators (RNGs) to ensure fair outcomes. We99 also enforces strict KYC and anti-fraud procedures.

we99 protects your personal and financial data using industry-standard 256-bit SSL encryption on all pages and transactions, meaning data transmitted between your device and our servers cannot be intercepted. We do not store full payment card details on our servers. Access to your account is protected by password authentication and optional two-factor security. For full details on how we handle your data, refer to the we99 Privacy Policy.

The minimum age to register and play on we99 is 18 years. This applies to all members across Bangladesh without exception, covering all products including sports betting, live casino, slots, and card games. we99 verifies the age of every member as part of its KYC process using government-issued identity documents. Accounts found to belong to individuals under 18 will be immediately suspended and any funds returned.

Yes, we99 offers a full self-exclusion programme for members who need a break from gambling. Self-exclusion periods available are 6 months, 1 year, 3 years, 5 years, or permanent account closure. To request self-exclusion, email [email protected] with the subject 'Self-Exclusion Request' and your preferred duration. Your account is locked immediately upon confirmation, all marketing is suppressed, and your remaining balance is refunded to your verified payment account.

we99 allows members to set daily, weekly, or monthly deposit limits to help manage their spending. To activate a deposit limit, contact [email protected] with the subject 'Deposit Limit Request' and your preferred limit amount and period. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling-off period before coming into effect, giving you time to reconsider. We99 encourages all players to use deposit limits as a proactive responsible gaming measure.

we99 customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). The best way to reach the team is by emailing [email protected] with a clear subject line describing your issue. Our team aims to respond within 2 hours for all account, payment, and responsible gaming queries. For urgent matters such as suspected unauthorised account access, mark your email subject as 'URGENT' for priority handling.