Responsible Gaming at we99
— Play Safe, Play Smart

At we99, responsible gaming is not a box-ticking exercise — it is a core part of how we operate and serve our members across Bangladesh. We firmly believe that online gaming and sports betting can be an enjoyable and entertaining leisure activity when approached with awareness, balance, and control. However, we also recognise that for some individuals, gambling can become a problem, and we take our duty of care to every player on our platform extremely seriously.

we99 has built a comprehensive responsible gaming framework that combines self-service player protection tools, proactive monitoring by our support team, and clear pathways to professional external help. Whether you are betting on BPL cricket matches, spinning the reels on slot titles, playing Teen Patti, or enjoying live casino games, we want you to feel confident that we99 has your best interests at heart — not just when things are going well, but especially when they are not.

This page explains every element of the we99 responsible gaming framework in detail. We encourage all Bangladesh members to read it carefully, familiarise themselves with the tools available, and remember: gambling should always remain entertainment. If it ever starts to feel like something more, we99 is here to help.

Self-exclusion is the most powerful player protection tool available on the we99 platform. It is designed for members who feel that they need to stop gambling entirely for an extended period, or permanently, in order to protect their health, finances, and personal relationships. Requesting self-exclusion is a courageous and responsible decision, and we99 will always process self-exclusion requests with the highest priority.

How Self-Exclusion Works

When you self-exclude from we99, your account is immediately locked for the duration you specify. You will be unable to log in, make deposits, place bets, or access any gambling features on the we99 platform. Your account details are flagged in our system to prevent re-registration under the same or similar details during the exclusion period. We99 will also suppress all marketing communications to your email and mobile number for the entire duration of your self-exclusion.

Available Exclusion Periods

we99 offers the following self-exclusion periods to match the level of support you need:

• 6 Months — a focused medium-term break to reset habits and reassess your relationship with gambling.
• 1 Year — a longer break that provides meaningful distance and time for personal recovery.
• 3 Years — an extended exclusion suitable for members who need substantial time away.
• 5 Years — a long-term exclusion for members with serious concerns about their gambling behaviour.
• Permanent — a lifetime exclusion that results in the permanent closure of your we99 account. This decision cannot be reversed.

What Happens to Your Funds

If you have a positive balance in your we99 account at the time of self-exclusion, our team will process a withdrawal of your remaining balance to your verified bKash, Nagad, or Rocket account before the exclusion is applied. You will receive confirmation of the withdrawal by email.

Returning After a Time-Limited Exclusion

At the end of a time-limited self-exclusion period (6 months, 1 year, 3 years, or 5 years), your we99 account will not be automatically reactivated. You must contact [email protected] to request reactivation and confirm that you wish to return to the platform. A mandatory 24-hour reflection period is applied before reactivation, giving you additional time to consider your decision. Permanent exclusions cannot be reversed under any circumstances.

Maintaining a healthy relationship with gambling is an active practice, not a passive one. The following practical guidelines are recommended by we99 for all Bangladesh members who enjoy our platform. Following these principles consistently will help ensure that your gaming experience stays fun, financially sensible, and firmly within your control at all times.

Set a Budget Before You Play

Before starting any betting or gaming session on we99, decide in advance the maximum amount you are comfortable spending — and treat that amount as a pure entertainment expense, just as you would a cinema ticket or a meal out. Never use money allocated to essential household expenses such as rent, groceries, utilities, or school fees. Use we99's deposit limit tool to enforce your budget automatically.

Treat Gambling as Entertainment, Not Income

We99 is an entertainment platform. No betting strategy, system, or pattern guarantees a profit, and every game of chance — including cricket betting, slot spins, and casino games — involves the genuine possibility of losing the money wagered. Never gamble with the expectation of making a living from it, recovering debts, or solving financial problems.

Take Regular Breaks

Step away from the platform regularly during longer sessions. A short break — making a cup of tea, taking a walk around your neighbourhood in Dhaka, Chittagong, Sylhet, or wherever you are based — provides mental distance and helps you re-evaluate your session with fresh perspective. Use we99's session time limit and reality check tools to prompt these breaks automatically.

Never Gamble When Emotionally Compromised

Gambling under the influence of alcohol, when you are stressed, anxious, grieving, or dealing with a personal crisis is one of the most common pathways to problem gambling. Emotional states impair judgement, lower inhibition, and make it much harder to adhere to your pre-set budget. If you are not in a calm , clear-headed state, close the we99 platform and return when you feel better.

Keep Track of Time and Money Spent

It is easy to lose track of how long a session has been running or how much has been wagered across multiple rounds of play. we99's reality check notifications and session history tools help you maintain an accurate, real-time picture of your activity. Review your account transaction history regularly so that your gambling expenditure is never a surprise at the end of the month.

Balance Gambling with Other Activities

A healthy lifestyle includes a wide range of leisure activities. If we99 is becoming the primary or only leisure activity in your day, that is a sign worth paying attention to. Maintain friendships, pursue hobbies, spend time with family, and keep gambling as one small part of a well-rounded life rather than its centrepiece.

Never Borrow Money to Gamble

Gambling with borrowed money — whether from a bank, a money lender, a friend, or a family member — significantly amplifies the financial risk and emotional pressure associated with gambling. we99 strongly discourages all members from borrowing funds for the purpose of gambling. If you find yourself considering this option, please contact our support team immediately.