we99 Privacy Policy
Your privacy matters to we99. This Privacy Policy explains what personal data we collect from Bangladesh members, how we use and protect it, who we share it with, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
How we99 Protects Your Data
The following cards highlight our core privacy commitments to every Bangladesh member. These are summaries only — the full details for each point are set out in the numbered sections below.
256-Bit SSL Encryption
All data transmitted between your device and the we99 platform is protected by 256-bit SSL encryption. This means your personal details, payment information, and account credentials are shielded from interception at every step.
Minimal Data Collection
we99 collects only the personal data that is strictly necessary to operate your account, process payments via bKash, Nagad, and Rocket, comply with KYC obligations, and deliver a personalised gaming experience for Bangladesh members.
No Sale of Personal Data
we99 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely in connection with the operation and improvement of the we99 platform and related services.
You Control Your Data
Bangladesh members have the right to access, correct, and request deletion of their personal data held by we99 at any time. You may also withdraw consent for non-essential data processing by contacting our support team directly.
Clear Retention Limits
we99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Data no longer needed is securely deleted or anonymised.
Opt-Out of Marketing
If you have opted in to receive promotional communications from we99 — including bonus alerts, cricket bet reminders, and seasonal offers for events like BPL and Eid — you may opt out at any time by contacting [email protected].
Information We Collect
When you create and use a we99 account, we collect a range of personal data to enable us to operate your account safely, process deposits and withdrawals, comply with our legal obligations, and deliver a high-quality online gaming and sports betting experience tailored to Bangladesh players. The categories of personal data we collect are described in detail below.
1.1 Registration Data
When you register for a we99 account, we collect the information you submit through the registration form. This includes your full legal name as it appears on your National Identity Card (NID) or passport, your date of birth, your residential address in Bangladesh (including division, district, and upazila), your email address, and your mobile phone number linked to your bKash, Nagad, or Rocket account.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, we may collect and store copies of identity documents you submit for verification purposes. This may include a scanned or photographed copy of your NID, passport, driving licence, birth registration certificate, or a recent utility bill confirming your Bangladesh address. We may also collect a selfie photograph in combination with your identity document to confirm that the account applicant matches the document provided.
1.3 Financial and Transaction Data
we99 records all financial transactions conducted through your account, including deposits, withdrawals, bet placements, casino game wagers, bonus credits, and balance adjustments. We collect the payment method used (for example, bKash, Nagad, Rocket, Visa, or Mastercard), the associated mobile number or card details (partially masked for security), transaction amounts in Bangladeshi Taka (৳), and timestamps for every transaction. We do not store full card numbers or mobile banking PINs.
1.4 Usage and Behavioural Data
We automatically collect data about how you interact with the we99 platform. This includes the pages you visit, the games you play (including cricket betting markets, slot titles, Teen Patti sessions, and Dinosaur Tycoon rounds), the duration of your sessions, search queries entered, and the frequency of your visits. This behavioural data helps us personalise your experience and identify responsible gaming concerns at an early stage.
1.5 Technical Device Data
we99 automatically collects certain technical data when you connect to our platform. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, and approximate geographic location derived from your IP address. This data is used for fraud prevention, security monitoring, and to optimise the we99 platform for the devices most commonly used by Bangladesh members.
1.6 Communications Data
If you contact we99 customer support by email, live chat, or any other channel, we retain a record of the communication for quality assurance, training, and dispute resolution purposes. This includes the content of your messages and our responses, as well as any attachments you send (such as screenshots of payment issues or account queries).
| Data Category | Legal Basis |
|---|---|
| Registration Data | Contract performance |
| KYC Documents | Legal obligation |
| Transaction Data | Contract & legal obligation |
| Usage Data | Legitimate interest |
| Device / IP Data | Legitimate interest (fraud prevention) |
| Support Communications | Legitimate interest |
| Marketing Preferences | Consent |
How We Use Your Data
we99 uses the personal data we collect solely for the purposes described in this Privacy Policy. We do not use your data in ways that are incompatible with the purpose for which it was originally collected without your prior consent. The primary purposes for which we99 processes your personal data are as follows:
2.1 Account Management and Service Delivery
The most fundamental use of your personal data is to create and manage your we99 account, authenticate your identity when you log in, process your deposits and withdrawals via bKash, Nagad, Rocket, and card channels, credit bonuses and promotional rewards to your account, and deliver the full range of games and betting services available on the we99 platform to Bangladesh members.
2.2 Identity Verification and Fraud Prevention
we99 uses your registration and KYC data to verify that you are who you say you are, that you meet our minimum age requirement of 18 years, and that your account is not being used for fraudulent, money laundering, or other illegal purposes. We apply automated screening tools as well as manual review processes to detect suspicious account activity. Device data and IP addresses are used to identify unusual login patterns that may indicate account compromise or duplicate account creation.
2.3 Financial Transaction Processing
Your financial and payment data is used exclusively to process the deposits and withdrawals you initiate, to reconcile your account balance, and to resolve any payment disputes that arise. We share the minimum necessary payment data with our payment processing partners (bKash, Nagad, Rocket, Visa/Mastercard gateway providers) solely for the purpose of executing transactions.
2.4 Responsible Gaming Monitoring
we99 is committed to responsible gambling. We use your behavioural and usage data to monitor for signs of problem gambling, such as unusually long session durations, rapid successive deposits, or patterns inconsistent with recreational play. Where our responsible gaming tools identify a concern, we may reach out to you proactively or apply precautionary account measures in accordance with our Responsible Gaming Policy.
2.5 Customer Support
We use your communications data and account history to provide effective and efficient customer support. When you contact us at [email protected], our team accesses your account record to understand the context of your query and to resolve it as quickly as possible.
2.6 Marketing and Promotional Communications
Where you have given your explicit consent at registration or at a later date, we99 may use your email address and/or mobile number to send you promotional communications about bonuses, new games, cricket betting markets (BPL, IPL, T20 World Cup), seasonal offers (Eid, Pohela Boishakh, Victory Day), and other we99 news relevant to Bangladesh members. You may withdraw your consent to marketing communications at any time without affecting your ability to use the platform.
2.7 Platform Improvement and Analytics
Aggregated and anonymised usage data is used internally by we99 to understand how members interact with the platform, identify which games and features are most popular among Bangladesh players, and make informed decisions about platform improvements. Where analytics involve personal data, it is processed on the basis of our legitimate interest in improving our service.
Data Sharing & Third Parties
we99 does not sell, rent, or otherwise commercially transfer your personal data to third parties. However, in order to operate the platform and comply with our legal obligations, we do share limited personal data with trusted third-party service providers and, in certain circumstances, with legal authorities. The full list of sharing scenarios is described below.
3.1 Payment Processors
To process your deposits and withdrawals, we99 shares the minimum necessary payment information with our payment processing partners. These include mobile financial service providers operating in Bangladesh (bKash, Nagad, Rocket, Upay) and international card network processors (Visa, Mastercard). Data shared with payment processors is limited to what is strictly required to execute the transaction and is governed by each provider's own privacy and security standards.
3.2 Game Content Providers
The we99 platform integrates games developed and operated by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch and play these games, certain session data (such as your player ID, session token, and bet amounts) is transmitted to the relevant provider's servers to facilitate game play. Game providers are contractually bound to process this data only for the purpose of operating the relevant games and to maintain appropriate data security standards.
3.3 Identity Verification Partners
we99 may use third-party KYC and identity verification services to assist with the verification of identity documents submitted by Bangladesh members. These partners process document images and verification results on behalf of we99 under strict data processing agreements and are not permitted to retain or use your identity documents for any other purpose.
3.4 Legal and Regulatory Authorities
we99 will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by law, court order, or regulatory obligation. This includes reporting obligations related to anti-money-laundering (AML) and counter-terrorist financing (CTF) requirements. In such cases, we99 will disclose only the data that is legally required and will not inform you of the disclosure where prohibited from doing so by law.
3.5 Professional Advisers
we99 may share personal data with legal advisers, auditors, and other professional service providers where strictly necessary for the provision of legal, financial, or compliance advice to we99. All professional advisers who receive personal data are bound by confidentiality obligations.
Cookies & Tracking Technologies
Like most online platforms, we99 uses cookies and similar tracking technologies to enhance your experience, maintain your login session, and gather analytics data that helps us improve the platform for Bangladesh members. This section explains what cookies we use and how you can manage your cookie preferences.
4.1 What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) by a website when you visit it. They serve a variety of functions — from remembering your login session so you do not have to re-enter your credentials on every visit, to tracking which pages you have viewed so that we can personalise content for you. Cookies do not contain executable code and cannot access other files on your device.
4.2 Types of Cookies we99 Uses
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintain your login session, prevent CSRF attacks, load-balance server requests | Session / up to 24 hrs | No — platform will not function without these |
| Functional | Remember your language preference, game lobby layout, recently played games | Up to 30 days | Yes — disabling may affect platform experience |
| Analytics | Track page visits, session duration, bounce rate, popular game titles among Bangladesh players | Up to 90 days | Yes — anonymised data only |
| Marketing / Retargeting | Deliver relevant we99 promotional content based on your browsing history (only with consent) | Up to 60 days | Yes — requires explicit opt-in consent |
4.3 Managing Your Cookie Preferences
You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your we99 account and using the platform. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available through each browser's help documentation. You may also contact [email protected] to request that we review and remove any non-essential cookies associated with your we99 account profile.
4.4 Local Storage and Similar Technologies
In addition to cookies, we99 may use browser local storage and session storage to save temporary data on your device, such as your current game session state or your lobby filter preferences. This data is stored locally on your device and is not transmitted to we99's servers unless you actively interact with the platform.
Data Security Measures
we99 takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key elements of our data security framework are described below.
5.1 Encryption in Transit and at Rest
All data exchanged between your device and the we99 platform is transmitted over HTTPS connections secured by 256-bit SSL/TLS encryption. Sensitive personal data stored in we99's databases — including identity documents, payment records, and account credentials — is encrypted at rest using industry-standard encryption algorithms. Passwords are hashed using a strong one-way hashing function and are never stored in plain text.
5.2 Access Controls
Access to personal data held by we99 is restricted on a strict need-to-know basis. Only authorised we99 personnel whose role requires them to handle member data — such as customer support agents and compliance officers — are granted access, and only to the minimum data necessary for their specific function. All internal access to personal data is logged and subject to regular audit review.
5.3 Infrastructure Security
The we99 platform is hosted on secure servers equipped with firewalls, intrusion detection systems, and regular vulnerability scanning. We conduct periodic penetration testing to identify and remediate security weaknesses before they can be exploited. Our infrastructure team monitors system logs in real time, 24 hours a day, 7 days a week (BST, UTC+6).
5.4 Data Breach Response
In the event that we99 becomes aware of a personal data breach that poses a risk to your rights and freedoms, we will notify affected members promptly and take immediate steps to contain and remediate the breach. We will provide clear information about the nature of the breach, what data was affected, and what steps you should take to protect yourself.
Security Standards at we99
A snapshot of the security protections in place for every Bangladesh member:
- 256-bit SSL/TLS encryption (in transit)
- AES-256 encryption for stored sensitive data
- Bcrypt password hashing
- Role-based access controls (RBAC)
- Real-time intrusion detection (24/7)
- Regular third-party penetration testing
- Automated suspicious login alerting
Data Retention Policy
we99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations. When your data is no longer required, it is securely deleted or rendered permanently anonymous so that it can no longer be associated with you as an individual.
6.1 Active Account Data
While your we99 account remains active, we retain all categories of personal data described in Section 1 of this Privacy Policy. This is necessary to enable us to deliver our services, process transactions, and respond to your support queries effectively.
6.2 Closed Account Data
When your we99 account is closed — whether at your own request or as a result of a breach of our Terms & Conditions — we99 retains your account data for a minimum period of five years from the date of closure. This retention period reflects our obligations under anti-money-laundering regulations, financial record-keeping requirements, and the potential need to defend against legal claims that may arise after account closure. After the retention period expires, your data is securely deleted.
6.3 KYC and Identity Documents
Copies of identity documents submitted for KYC verification are retained for the duration of your account plus five years following account closure, in accordance with applicable legal requirements. These documents are stored in an encrypted and access-controlled environment and are only reviewed by authorised compliance personnel.
6.4 Transaction Records
Financial transaction records — including all deposits, withdrawals, bets, and casino game rounds — are retained for a minimum of five years from the date of the transaction. This is a standard requirement for financial record-keeping and regulatory compliance.
6.5 Marketing Data
If you have opted in to marketing communications from we99, your marketing preferences and contact details used for that purpose are retained until you withdraw your consent. Upon withdrawal of consent, your data will be removed from our marketing contact lists within 5 business days, though it may be retained in an anonymised or suppression-list format to ensure we do not inadvertently re-contact you.
Your Privacy Rights
As a we99 member based in Bangladesh, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact our privacy team at [email protected], clearly stating your name, account username, and the right you wish to exercise. we99 will respond to all valid privacy rights requests within 30 days.
Contact & Policy Updates
8.1 Contacting We99 About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way we99 handles your personal data, please do not hesitate to contact our privacy team. We are committed to addressing all privacy-related enquiries promptly and transparently.
You can reach us by email at [email protected] . Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and all privacy-related enquiries are handled with strict confidentiality.
8.2 Updates to This Privacy Policy
we99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, updates to applicable law, or improvements to the we99 platform. When we make material changes to this policy, we will notify registered members by posting a prominent notice on the we99 platform and, where appropriate, by sending a notification to the email address associated with your account.
The updated Privacy Policy will take effect from the date it is published on the we99 platform. We encourage all Bangladesh members to review this page periodically to stay informed about how we99 protects your personal data. Your continued use of the we99 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.
8.3 Version History
This Privacy Policy was last reviewed and updated in 2026. It supersedes all previous versions of the we99 Privacy Policy. If you have any questions about changes made since a previous version, please contact [email protected] and reference the specific section or provision you would like clarification on.
8.4 Governing Language
This Privacy Policy is written in English, which is the governing language for all legal documents published on the we99 platform. In the event of any conflict or inconsistency between an English version of this policy and any translation or adaptation, the English version shall prevail.
Privacy Contact Details
For all privacy-related queries, rights requests, and data concerns, contact us directly:
- Email: [email protected]
- Subject Line: "Privacy Rights Request"
- Response Time: Within 30 days
- Support Hours: 24/7 (BST, UTC+6)
- Region: Serving all Bangladesh members
Related Legal Documents
Review our other legal and policy documents for a complete picture of your rights and obligations as a we99 member:
Your Privacy Is Safe at we99
Now that you understand how we99 handles your personal data, explore Bangladesh's most trusted online casino and sports betting platform with confidence. Your information is always protected.